Closing an account involves more than deleting the app or stopping deposits. You should first check the balance, complete any pending withdrawal, save important records and contact the operator through an official channel. This guide explains the practical steps for Imperial wins players in New Zealand, including identity checks, payment timing, account closure and responsible gambling support. The same process applies if you are considering an imperial wins account review mid-session.
Check your Imperial wins balance before closing
Sign in through the official imperialwins.com website and review both your cash balance and any bonus balance. Do not rely on a shortcut, a look-alike New Zealand domain or an unofficial imperial wins app. The site offers a progressive web app rather than a native app, so closing or removing that shortcut does not close your account.
Separate cash, bonus funds and unsettled activity
Confirm that no casino game, sports bet, tournament entry or promotion is still active. Bonus funds can carry conditions that affect withdrawals. The welcome offer, for example, uses 40x wagering on the bonus plus deposit and 25x wagering on free-spin winnings. Its maximum bet while wagering is €4 per spin, validity is up to seven days and the maximum win is €1,000. Check the account terms before deciding whether to continue wagering or forfeit the offer.
Request the remaining withdrawal
Use the cashier to request your available real-money balance before asking for permanent closure. Imperial wins says withdrawals are normally reviewed within three business days. After approval, cards and bank transfers can take up to four business days, while e-wallet payments are typically instant. The final time can depend on verification, the payment provider and the route used for the original deposit.
These are the key banking details published for the service:
| Payment method | Reported minimum deposit | Withdrawal information |
|---|---|---|
| Visa or Mastercard | NZ$10 | Usually one to four days in third-party banking information |
| Skrill or Neteller | NZ$10 | Usually one to four days in third-party banking information |
| Cryptocurrency | NZ$25 | Usually one to four days in third-party banking information |
| Bank transfer | NZ$30 | Usually three to seven days in third-party banking information |
| Paysafecard | NZ$10 | Withdrawal availability is not listed |
Complete verification and keep evidence
Imperial wins requires know-your-customer checks for depositing players. It may request identification, proof of address, proof that a payment account belongs to you and source-of-funds documents. The terms state that identity confirmation applies once cumulative transactions reach €2,000, although checks may be requested earlier.
Prepare documents before contacting Imperial wins support
Use documents that are current, clear and in your own name. Save the withdrawal request number, confirmation emails, screenshots of the balance and copies of messages exchanged with imperial wins support. Do not send sensitive documents through social media or an unofficial contact. The published support options are 24/7 email and live chat; there is no phone line listed.
The following records are especially useful if a withdrawal needs follow-up:
- Withdrawal amount, date and selected payment method
- Transaction or reference number shown in the cashier
- Verification documents requested and the date supplied
- Relevant bonus terms and any message about forfeiture
- Support replies, including promised review dates
Ask for account closure after payment
Once the balance is withdrawn, contact support and clearly request permanent account closure. State that you do not want promotional messages or a new bonus. If a pending withdrawal remains, ask support to confirm whether closure will pause, cancel or continue its processing. Keep the request in writing so there is a clear record.
Choose a time-out or self-exclusion when needed
Account closure is different from a responsible-gambling time-out. Imperial wins publishes deposit, bet and loss limits, reality checks, cooling-off periods and self-exclusion. A self-exclusion lasts at least one year and cannot be reversed during that period. For immediate help in New Zealand, contact the Gambling Helpline on 0800 654 655. Players must be 18 or older.
Before sending the closure request, complete these practical checks:
- Stop active play and check every wallet or account section.
- Request the eligible balance through the cashier.
- Finish identity checks using documents in your own name.
- Save confirmations and monitor the payment provider.
- Ask support to close the account and remove marketing contact.
What to check after Imperial wins closes the account
Wait until the withdrawal reaches your bank or wallet, then check that the account no longer accepts login or deposits. Keep transaction records for your own files. If the operator cannot resolve a payment issue, refer to the written terms and continue using the official support route. Avoid opening another account to bypass a closure, since the rules allow only one account per person, household, device or payment method.
Some figures can vary by currency, payment method or account status. The official terms also state that withdrawals may be paid back to the deposit method first, and a bank transfer in the player’s name may be required. A 15% administration fee, with a minimum of €10, may apply to funds that have not been wagered at least three times.
Conclusion: close the account only after the balance is settled
The safest order is to stop promotional play, review cash and bonus conditions, request the withdrawal, complete verification and keep every confirmation. Then ask Imperial wins to close the account in writing. Do not treat deleting an imperial wins promocode, removing a browser shortcut or uninstalling the imperial wins app as account closure. If gambling is causing concern, use self-exclusion and contact the Gambling Helpline on 0800 654 655. Access is for people aged 18 and over.